Privacy Policy

1. About this policy

This Privacy Policy explains how Mirasoli collects, uses and handles personal information submitted through mirasoli.com. It describes our current website enquiry process.

2. Information we collect

When you contact us through our enquiry form, we collect the information you provide, including:

• Full name
• Email address
• Service of interest or general enquiry category
• Your enquiry message

Please avoid including sensitive personal or health information in an initial enquiry unless necessary.

3. How we use information

We use enquiry information to respond to your questions, provide information about services, discuss potential appointments or bookings, and manage related correspondence. Submitting an enquiry does not automatically subscribe you to marketing emails.

4. How enquiries are processed

Our website's PHP enquiry form checks submitted details and sends the enquiry to bookings@mirasoli.com.au. The form itself does not intentionally save enquiry details in a separate website database or file. Enquiries may remain in business email systems and may be processed by hosting and email service providers. A temporary session mechanism helps limit repeated form submissions.

5. Storage and security

We aim to take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure. Information may be stored in our email systems or related correspondence records. No internet transmission or storage method can be guaranteed completely secure.

6. Service providers and technical information

Website hosting and email providers may process information necessary to operate the website and deliver messages. Standard technical information, such as IP addresses and server access logs, may be processed by those providers. We do not sell personal information submitted through our enquiry form.

7. Analytics and cookies

At the date of this policy, Mirasoli has not intentionally installed Google Analytics, Meta Pixel or other advertising tracking tools. Hosting services or embedded third-party resources may use technical cookies or process usage information. If analytics or advertising tracking is introduced, this policy and any required consent arrangements will be reviewed before activation.

8. Access, corrections and privacy concerns

You can contact us to request access to or correction of personal information we hold about you, or to raise a privacy concern. We will consider requests and complaints in accordance with applicable requirements.

9. Retention

We retain enquiry information for as long as reasonably needed to respond, manage business correspondence and meet applicable legal obligations. Retention and deletion practices are subject to the business's confirmed procedures.

10. Contact

For privacy enquiries, access or correction requests, or complaints, please contact bookings@mirasoli.com.au.

11. Changes to this policy

We may update this policy when our website, services or information-handling practices change. The updated version will be published here with a revised date.